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Resume for Angela E. Trittin, PHR

    E-mail: aewtrust@gmail.com
    Phone: 540.535.8855

    Objective
    To effectively lead and support the Human Capital of a growing company.

    Professional Experience
    2009- Present Fortessa

    Human Resources Manager
    Manage all aspects of the hiring process including: assessments, recruitment, interviewing, background checks, on boarding
    Development of policies and procedures, maintenance of employee handbook
    Manage and Monitor employee Performance Management Process
    Responsible for controlling a $10M budget
    Ensure compliance of State and Federal regulations
    Manage Safety training program, ensure OSHA compliance
    Manage ADP Payroll processing, maintain database for paid time off
    Lead Training Development and Process Improvement
    Lead Training classes and oversee training
    Manage Benefit Enrollment and Compliance, including Health, Dental, 401k and Flex accounts for 90+ employees
    In charge of Employee Relations and Support for 90+ employees
    Direct building maintenance and operations
    2007-2009 Polo Ralph Lauren Distribution Center

    Customer Service Analyst
    Manage and monitor accounts, including International, to ensure timely fulfillment services of all orders.
    Plan and forecast order fulfillment at an account level to include analysis of all business risks and impact to organization.
    Support Sales and customers through seasonal fashion markets and provide analytical review of future seasonal fulfillment plans with Supply Chain team and Senior Management.
    Prepare and communicate written and oral reports for customer service, sales, finance and production.
    2005-2007 K.Hovnanian, premiere national homebuilder.

    Sales & Closing Coordinator/Purchasing Administrator/Executive Assistant
    Contract review and maintenance
    Customer liaison for contracts, closings and refunds.
    Event planning; including location and catering for meetings, annual dinners.
    Miscellaneous project management, including managing contractors during the office expansion project.
    Prepare PowerPoint presentations, reports, organizational charts and training documents.
    2002-2005 Talbot’s Kids, upscale retailer specializing in children’s clothing.

    Store Manager
    Responsible for achieving 2 million dollars in annual gross sales, an 18% increase.
    Supervised and trained a staff of as many as 20.
    Reduced product shrinkage compared to previous years.
    Successfully trained and promoted multiple associates.
    Led a District of 10 stores in the absence of the District Manager.
    2002- 2002 AVEDA, upscale retailer specializing in health and beauty products.

    Store Manager
    Responsible for achieving 1 million dollars in annual gross sales.
    Supervised and trained a staff of 15.
    Increased sales by month and average of 10% to 15% from previous years.
    Trained staff to increase average sales through suggestive selling.
    2000-2002 Eddie Bauer, retailer specializing in casual indoor and outdoor clothing.

    Assistant Manager
    Assisted in the success of a 6 million dollar location.
    Responsible for the training of new associates.
    In-charge of the logistics of the men’s department.
    Created weekly schedules for 45 plus associates.
    Education

    PHR Certified
    Certification in Aestetics, The AVEDA Institute, Minneapolis Minnesota
    Attended several accredited colleges, obtaining college credits in various fields, including Business Management and Human Resources, currently enrolled to graduate Spring 2012.
    Computer Software Skills

    Microsoft Excel
    Visio
    Dreamweaver
    Adobe Acrobat Professional
    Flash
    Adobe Photoshop
    Adobe Illustrator
    Microsoft Publisher
    Quark
    Microsoft Word
    Microsoft PowerPoint
    Microsoft Access
    Activities and Achievements

    Franklin Covey Focus Time Management Training
    Disney’s People Management
    Associate of the Year Award 2005 K. Hovnanian Homes
    District Teamwork Award 2003 (Talbot’s Kids)
    Assistant Manager of the Month-April 2001 (Eddie Bauer)
    Notary Public of the Commonwealth of Virginia
    Magic Customer Service Training
    Focus on Excellence Customer Service Training
    ADP Payroll Certified
    Completed successful implementation of new payroll system
    Member of National SHRM Chapter
    Member of local WASHRM Chapter