Resume for Joyce R. Jamieson, SPHR
joycerjamieson@cs.com
South Riding, VA
http://www.linkedin/in/joycejamieson/
703-867-3649
HUMAN RESOURCES PROFESSIONAL
Extensive experience in a full range of HR functions in complex, dynamic, and fast-paced work environments in Fortune 500 companies. Strong organizational, communication, interpersonal, and problem-solving skills. Proven ability to provide a high level of customer service to client groups and to build strategic partnerships with management and successful working relationships with all levels of employees. Strong detail orientation and analytical skills, with ability to conduct needs assessment, solution development, and business process improvement.
Policies and Procedures
Talent Management
Relationship Management
Employee Relations
Performance Management
Compensation and Benefits
Reward and Recognition
Affirmative Action/EEO
Mentoring and Coaching
PROFESSIONAL EXPERIENCE
CSC, Falls Church, VA
2004 - 2013
A provider of technology-enabled business solutions with 93,000 employees serving clients in over 70 countries.
Human Resources Advisor Leader / Senior HR Generalist
2007 - 2013
Member of Professional Staff - Specialist / HR Generalist
2004 - 2007
Primary point of contact and HR Business Partner for 500+ geographically dispersed managers and employees within the commercial division headquarters. Provided strategic and tactical HR guidance and leadership on company policies and procedures and full range of HR functions, including performance management, employee relations, staffing, promotions, transfers, onboarding, offboarding, relocation, training, compensation, benefits, and reward and recognition.
- Developed strategic partnerships with management, ensuring alignment of business objectives and HR programs/policies which facilitated the achievement of organizational goals.
- Drove HR excellence through the delivery of high-quality support for corporate and division initiatives (citizenship verification, E-Verify, job structure changes, cost containment initiatives, managed vacation, reductions in force, position planning, workforce analysis, SAP payroll audits, and succession planning).
- Supported and advised employees and managers regarding employee relations issues. Counseled managers on performance issues and disciplinary procedures and partnered with Shared Services Employee Relations, ensuring compliance with policies and promoting management development.
- Developed strong working relationships with a diverse group of employees at all levels as a trusted advisor and coach and encouraged high morale and increased employee engagement.
- Led and coordinated the E-Verify project for the Corporate division and ensured compliance with federal requirements. The goal of verifying 330+ existing employees in the E-Verify system was attained within 8 weeks and ahead of schedule.
- Designated as the EEO Coordinator for several Affirmative Action Plans (AAP), overseeing the administration and implementation of the plans and ensuring compliance with Federal government requirements.
- Co-developed and launched a Summer Intern Program that brought in diverse skills and talent to the organization as well as serving as a pipeline to the college hire program.
- Created and implemented on-site new hire orientation sessions for executives in Falls Church, successfully designed to bring them up-to-speed quickly on company initiatives and programs during the major business transformation of CSC.
CITIGROUP TECHNOLOGY INFRASTRUCTURE, Reston, VA and Silver Spring, MD
1995 - 2004
Provider of worldwide support to internal Citigroup businesses in the areas of network and telecommunications support, systems and application services, and data center operations. Employed over 6,000 employees globally.
Human Resources Generalist/Manager
2002 - 2004
Functioned in a variety of HR roles during two separate divisional reorganizations: hands-on HR support, college recruiting, service anniversary program management, special projects. Primary on-site HR contact for employees at Silver Spring data center.
- Provided quality, value-added HR support to employees on site, as well as worldwide, increasing employee satisfaction and encouraging high morale.
- Coached and counseled employees on benefits and HR policies and procedures, ensuring increased communications and improvement in employee morale.
- Promoted a constructive work environment through face-to-face employee relations support to on-site employees.
- Conducted new hire orientations and benefit overviews, increasing employee understanding and satisfaction and maintaining a positive work environment.
- Acted as subject matter expert (processes, benefits, employee programs) to overall HR team in the U.S., resulting in improved efficiency within the department.
Manager, Employee Programs (newly created position)
2001 - 2002
Selected for position by senior management. Full cycle management of the following employee programs: reward and recognition, employee referral, service award, expatriates, and immigration.
- Conducted ongoing review of processes and procedures for the above programs, implemented process improvements and streamlining of administrative procedures, and created reports to track activity and statistics, all ensuring smooth and efficient administration of the programs.
- Conducted benefit presentations; co-developed and delivered open enrollment presentation.
- Managed college recruiting efforts for the CTI management associate leadership development and internship programs, executing the division's campus recruiting strategies and maintaining the smooth operation of the program during transitions.
Global Management Associate Program Manager
2000 - 2001
Promotion to manager level. Managed the Global Management Associate, Summer Associate and Internship management development programs.
- Coordinated and managed over 48 on-campus recruiting and job/career fair schedules, maintaining the smooth operation of the program and continuing its success.
- Advised Associates on benefit and compensation issues, relocation benefits, company policies and procedures, ensuring satisfaction and encouraging high morale.
- Oversaw immigration-related issues for the program, ensuring compliance with US immigration law.
Junior Human Resources Generalist/Assistant Manager
1995 - 2000
Provided support and assistance to Senior HR Generalist, managers, employees, and HR colleagues.
- Advised managers and employees on policies and procedures, recruitment and hiring processes, compensation, and benefit issues. Conducted benefit presentations; handled processing of new hires, transfers, terminations. Conducted exit interviews and provided feedback to management.
- Supervised High School Co-op students and managed their performance
OTHER RELEVANT EXPERIENCE
PHP HEALTHCARE CORPORATION, Reston, VA
Full-service primary care-based managed health care company. Government and private sector contractor with over 3,000 employees nationwide at over 40 locations.
Senior Benefits Administrator
Benefits Administrator
- Oversaw the administration of health and welfare plans, 401(k) plan, and workers' compensation programs at the corporate level. Ensured compliance with ERISA, COBRA, and OSHA.
- Supervised staff of three.
- Supported project sites in the ongoing administration of corporate policies and benefit programs.
- Participated in the start-up of new contract locations: recruiting, interviewing, and hiring. Created and led new hire orientation sessions.
EDUCATION
Bachelor of Arts (B.A.)
Business Administration
Cum Laude
Lycoming College
Williamsport, PA
Senior Professional in Human Resources (SPHR) Certification
HR Certification Institute
Certificate in Employee Benefit Plan Administration
Georgetown University
Washington, DC
PROFESSIONAL MEMBERSHIPS
Society for Human Resource Management (SHRM)
Dulles SHRM Chapter
NOVA SHRM Chapter
Leesburg SHRM Chapter