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Resume for Tamara L. Toma

    736 Park Avenue
    Herndon, VA 20170
    ttoma@cox.net
    (703) 471-9763 (Home)
    (703) 725-8585 (Mobile)

    Senior operations and strategic leader offering more than 25 years employee relations, recruitment, compliance, policy development, compensation and benefits administration experience in a variety of industries. Effective in leading full life cycle project management, including contract negotiations and vendor management. Executive-level relationship manager talented at building solid partnerships with internal and external strategic business leaders. Proven ability to work effectively in high pressure, time sensitive situations while successfully managing concurrent assignments. Known for displaying professionalism, high levels of integrity and unrivaled work ethics.

    Core competencies include:

    • Strategic Planning & Process Improvement
    • Profit & Non-Profit Organizations
    • Talent & Performance Management
    • Change Management
    • Staff Management & Development
    • Coaching & Mentoring
    • Compliance, EEO/Affirmative Action
    • Policy Development
    • Compensation & HR Administration
    • Benefits Program Design & Administration
    • Measurement & Reward
    • Project Management

     

    Professional History

    Sr. Human Resources Business Partner, Booz Allen Hamilton, McLean, VA, 2/2008 - 4/2014 (Laid-off)

    Sr. Human Resources Consultant, MBO Partners (Client: Booz Allen Hamilton) 12/2007 - 2/2008

    Manage senior level human resource programs at Booz Allen Hamilton, a management and technology consulting firm with over 25,000 employees. Responsible for consulting with Executive Leaders and client groups, managing and delivering full scope HR consulting services on people related business needs, providing analysis and insight of internal and external people trends, and delivering people programs and processes in highly matrixed organization. Work closely with key leaders and stakeholders on implementation strategies, preparing leadership and staff for change.

    Selected Accomplishments:

    • Selected to start up new division within HR to align people processes for senior staff supporting evolving business needs. Occupied lead role ensuring cohesion and consistency with senior level programs to include talent management, measurement and rewards and promotion pipeline.
    • Utilized relationship building skills to collaborate with Executive Leaders to address staff capacity/succession planning for senior staff in support of advancing business needs.
    • Selected as Project lead on cross functional HR team for next generation workforce planning/analysis and identified innovative recruitment and senior staff engagement strategies.
    • Served as Career Manager and provided management, coaching and development of HR staff; sought out as a senior resource for HR staff providing guidance on people issues and program enhancements.
    • Leveraged functional knowledge, consulting and client service skills to support managers in addressing employee relations issues and mitigating risk to the firm.
    • Designed and facilitated various management development workshops to increase understanding of people related issues including employee relations/compliance, assessment writing and compensation.

    Partner, Vice President, The Personnel Office, Inc. (TPO), Falls Church, VA, 1999 - 2007

    Moved into progressively responsible positions and appointed as Partner for TPO, a consulting firm providing full range outsourced human resources planning, management and administration services to smaller and mid-size businesses in the DC Metropolitan area. Responsible for strategic planning and implementation of business initiatives to achieve company goals with an emphasis on operations and consulting services management, staffing and professional development, client relations, business development and direct client consulting.

    Selected Accomplishments:

    • Designed and implemented a professional development program linked to the performance review system resulting in expanded consulting and HR technical capabilities.
    • As part of the management team, re-engineered organizational structure, strategic initiatives and market strategy resulting in increased operational effectiveness and distinction of TPO services in the marketplace.
    • Managed candidate recruiting levels to ensure staff capacity consistently exceeded scheduled marketing needs by 25%.
    • Managed Mentor Program for consultants resulting in increased staff engagement and retention rate of 94.2%.
    • Maintained positive client relations via direct consulting and account management resulting in a client retention rate of 74% against a 75% target.
    • Developed a centralized on-line repository of source materials leveraged in client deliverables. Researched, purchased and implemented software to maximize efficiencies. Developed support materials and communications to include operating policies, procedures and end user training. Utilization resulted in increased return on investment (ROI) along with increasing consistency and quality of client services and deliverables.

    Sr. Human Resources Consultant, Federal Home Loan Mortgage Corporation (Freddie Mac), McLean, VA, 1996 - 1998

    Responsible for full range human resource consulting services for several discrete divisions at Freddie Mac, a Fortune 100 Company with 3,500 employees.

    Selected Accomplishments:

    • Managed recruitment and selection of up to 50 vacancies, meeting time to fill goals of 31 days for non-exempt and 61 days for exempt positions.
    • Provided employee relations counseling services resulting in conflict resolution for up to ten cases at any time.
    • Facilitated training sessions utilizing Myers-Briggs type indicator to enhance team effectiveness.
    • Committee chair for Human Resources staff members to revise all recruitment correspondence resulting in improved process flow and streamlined communications.
    • Project Manager for precedent setting recruitment open house supporting the Seller/Sales, Loan Prospector and Investor & Dealer Services Divisions.

    Human Resources Manager/Officer, Chevy Chase Bank, Bethesda, MD, 1986 - 1996

    Moved into progressively responsible positions from Office Manager to Human Resources Manager/Officer within Chevy Chance Bank, a local Financial Institution with $6.1 billion in assets and 3,200 employees. Provided and managed human resource activities with an emphasis on affirmative action/EEO compliance, employee relations and recruiting (exempt and non-exempt positions) with mortgage division.

    Selected Accomplishments:

    • Developed and implemented three annual multi-establishment affirmative action plans, including all statistical analyses; ensured legal and regulatory compliance.
    • Purchased and implemented statistical software package for affirmative action planning and statistical analysis resulting in reduced processing time, overall operating costs and improved data/analysis.
    • Conducted supervisory and performance development training resulting in increased effectiveness and consistency of management practices.
    • Served as project manager for completion of compensation salary surveys and implementation of ADA (Americans with Disabilities Act) legislation ensuring compliance in workplace practices.
    • Developed and integrated new HRIS system procedures into disaster recovery policies and practices, enhancing division-wide efficiencies.

    Job Placement Counselor, Howard County Association for Retarded Citizens, Columbia, MD,1985 - 1986

    Job Placement Specialist, New York State Association for Retarded Citizens, Medina, NY, 1983-1985

    Ongoing support services for personal and professional development of developmentally disabled adults placed in competitive employment. Responsibilities included onsite client vocational training and employer relations, individual program plan development and implementation, counseling and crisis intervention.

    Education

    Bachelor of Arts, Sociology, State University of New York at Geneseo, Geneseo, NY

    Memberships, Certifications & Clearance

    Member, Society for Human Resources Management (SHRM)
    Coaching for Professional and Personal Mastery (CPPM), Newfield Network
    Trainer, Career Development Program, Conceptual Systems
    Certified, Myers-Briggs Type Indicator (MBTI)
    Trainer, Leadership Development, Development Dimensions Incorporated (DDI)
    Clearance: Active Top Secret

    Technical Proficiencies

    Microsoft Word, Excel, PowerPoint, WordPerfect 5.1 & 6.0, Lotus, 1-2-3, Lotus Notes, Gen 4 Systems Sales Software System, HRIS (PeopleSoft, Ensemble, Applicant Track, Ceridian), Affirmative Action Software (GreatAAP)