Event Details

Online registration has closed. Please contact charlan.cornwell@bnlinc.com if you would like to attend.

Healthy Conflict:  A New Approach to Managing Workplace Relationships

Workplace conflict is one of the most ubiquitous and damaging experiences in the workplace.  It is all too common for people to gather around the water cooler with stories about arguments and hostility among coworkers.  Although fodder for interesting gossip, workplace conflict carries with it immense cost.

Unresolved conflict can result in any number of the following impacts on an organization:  decreased employee loyalty, loss of trust with coworkers and/or leadership, sabotaging organizational efforts, employee disengagement, decreased communication, fractured teams, and negative company branding - and that’s just with employees who stay.  The financial cost of turnover in organizations can be staggering, not to mention the negative publicity and the loss of corporate knowledge (sometimes competitive) that is walking out the door.

This presentation draws on the groundbreaking work of Harry Stack Sullivan and Timothy Leary in the area of Interpersonal Psychology.  Based on their work, the Interpersonal Circle is a model that is useful in equipping business leaders, HR professionals, and any member of an organization who works with others to manage conflict in a healthy way.  The four quadrants of the interpersonal circle will be discussed in such a way that the audience will be able to learn about their own interpersonal style and the impact it has on others in the workplace.  They will learn about the dynamics of conflict and how they may be unconsciously contributing to it.  Tools will also be covered to help individuals respond to conflict in a solution-oriented way.

The best organizations aren’t free of conflict.  In truth, conflict is a necessary part of the workplace, used to refine ideas and push toward higher performance. Rather, these organizations approach conflict in a healthy way, driving the organization to success, engaging employees, and creating high performing teams.

Learning objectives:

1. Participants will gain actionable insights into their own communication style.
2. Participants will learn to analyze and understand the underlying dynamics of workplace interactions.
3. Participants will emerge with strategies and tools to reduce workplace conflict.
4. Participants will be able to proactively work to improve team productivity and increase employee job satisfaction.

About our speaker:

Jared Detter is the lead facilitator at Percepi. As a consulting psychologist, Jared brings a wealth of experience and working with clients to bring out the best in their leaders. In addition to leadership development, Jared has experience in the areas of interpersonal psychology, behavioral psychology, conflict management, and organizational psychology.

At Percepi, Jared works with leaders at all levels and their teams to enhance leadership capabilities, particularly the importance of character in leadership, develop cohesive teams, and mitigate barriers to workplace potential. He is skilled at addressing group issues and process challenges that stand in the way of effectiveness.

Prior to joining Percepi, Jared has worked to develop leaders at the local and Federal government levels by designing and delivering impactful programs to today’s leaders. Jared spent four years working with leaders in the United States Air Force, particularly on issues that impeded mission effectiveness. Similarly, three and a half years were subsequently spent with the San Antonio Police Department working to recruit, develop, and maintain influential leadership at all levels of the department. These settings allowed Jared to hone his skills in the creation and delivery of impactful courses and workshops on leadership in support of civilian law enforcement and the military, settings in which character and integrity are essential components of leadership.  He also has extensive experience in applying psychology in the therapeutic setting with the Air Force and Police Department.  He was also a member of the San Antonio Police Department Hostage Negotiations Team.

Jared holds a Doctorate and Master’s degree in Clinical Psychology from Indiana University of Pennsylvania and a B.A. in psychology from Malone University.  Jared is licensed by the Texas Board of Psychologist Examiners to practice clinical psychology.  He is also on the Editorial Review Board of the Consulting Psychology Journal, the peer-reviewed journal of Division 13 of the American Psychological Association, the Society of Consulting Psychology.

This program has been approved for 1.0 (General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute. The use of this seal is not an endorsement by the HR Certification Institute of the quality of the activity. It means that this activity has met the HR Certification Institute’s criteria to be pre-approved for recertification credit.

Thank you to our Sponsor - USI Insurance Services!